Customer Service Supervisor

Company: Synectics Inc
Location: Dallas
Posted on: January 14, 2026

Job Description:

Job Description Job Description Roles and Responsibilities: Provide ongoing support and direction to Customer Service Representatives to ensure accurate and complete order entry, processing, on-time delivery, and invoicing. Interact with detailing, estimating, and outside sales, production, and shipping departments to maintain on-time delivery. Ensure customers' expectations are exceeded. Coordinate new customer requests for product samples, specifications, pricing, and availability with various departments, i.e. sales, production etc. Provide on-going direction, guidance, training, and support to staff which includes making personnel decisions on employee hire, compensation, evaluation, and disciplinary action. Strive to continuously improve the customer service standards by establishing, developing, and supporting plant goals and quality standards. Investigate and resolve customer complaints including billing issues or credit requests and communicate common problems to internal departments as necessary. Recommend changes and improvements to products, services, policies, and operations to better fulfill customer needs. Oversee the Dallas CSR & Inside Sales Team while supporting other locations by standardizing everyday procedures Daily/Weekly/Monthly reporting as needed Handle and generate sales/quotes with assigned accounts Aligning customers' goals with our solutions to achieve success Build and maintain reporting systems to track department performance Oversee showroom layout, stocking, cycle counting and overall organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, vendors, and the general public. Directly supervises all counter and inside sales personnel for the branch. Responsibilities include hiring, training, evaluation, coaching, discipline and termination of administrative employees. Employees will address and resolve complaints of branch administrative personnel. Ability to solve problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Perform other duties as required. Qualifications: 1-3 years of experience in customer service management Experience in building materials supply Strong working knowledge of Microsoft Office Suite Epicor - BizTrack experience a plus Strong written and verbal communication skills Bilingual - English/Spanish (Preferred)

Keywords: Synectics Inc, Flower Mound , Customer Service Supervisor, Sales , Dallas, Texas