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Customer Service Rep (Part-Time, Remote)

Company: IntelliCentrics
Location: Flower Mound
Posted on: June 14, 2022

Job Description:

**This person needs to be in the Dallas/Fort Worth Metroplex for Training purposes**
IntelliCentrics is a technology company focused on transforming how regulatory compliance is achieved in the healthcare industry. IntelliCentrics is a market leader because of its obsessive focus on our customers and the relationships built with those customers are our most important achievement and measurement of success. IntelliCentrics will use its technology to deliver on its mission, our mission is to make high quality healthcare as accessible as a good cup of coffee.
The Customer Service Representative (Part-Time, Remote) will provide unparalleled Customer Service, ensuring every interaction is professional and accurate. Customer Service provided in response to phone calls and emails from Health Care Industry Representatives (HCIR) concerning our service and support.
This is a Part-time role with the following schedule:

  • M-Th 8am or 9am start, work 5-6 hours per day or
  • M-W 8am or 9am start, work 7-8 hours per day
  • Training will be on-site in Flower Mound, TX (4 weeks)
    • Ensure accurate, courteous, and thorough assistance to customers calling or emailing in for assistance with IntelliCentrics' products
    • Support HCIR members with timely and concise response to all inquiries, requests and issues via phone and email, daily
    • Conduct all communications professionally and efficiently according to company policies and IntelliCentrics Brand Promises
    • Strive for "one and done" resolution for all inquiries and issues
    • Promote consistency in policies and procedures by using available resources to stay up to date on available features and products
    • Communicate clearly and effectively with team-mates and customers
    • Handle special projects or assignments as required in support of overall Customer Service Team goals
    • Able to work the hours needed to cover various geographic regions
    • Tolerate stress associated with handling difficult customers or situations
      Required Education & Experience
      • High School Diploma or General Education Degree (GED)
      • Three months experience in a customer interaction role and/or training; or equivalent combination of education and experience.
      • Exceptional time management and attention to detail skills.
      • Excellent written and verbal communication skills.
      • Hardworking and self-directed with a focus on execution and results.
      • Must be fluent with all Microsoft Office tools.
      • To perform this job successfully, an individual must be able to learn core software utilized in provision of services
      • Must be able to facilitate high quality customer service skills.
      • Knowledge of credentialing process preferred

        IntelliCentrics is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Keywords: IntelliCentrics, Flower Mound , Customer Service Rep (Part-Time, Remote), Sales , Flower Mound, Texas

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