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IT Support Technician II

Company: MI WINDOWS AND DOORS
Location: Flower Mound
Posted on: August 31, 2020

Job Description:

Description:
General Purpose: The IT Support Technician Level II role is to ensure the stability, integrity, and efficient operation of the in-house desktops and other nodes on the network that support end-user organizational functions. This includes installing, configuring, administering, and fine-tuning of operating systems and components across the supported facility in a timely and efficient manner. The IT Support Technician Level II will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. Duties and Responsibilities:--- Troubleshoot, maintain and resolve hardware and software problems, including end user desktop PCs and printers.--- Maintain, troubleshoot and deploy production facility scanning and printing equipment.--- Troubleshoot PC controlled manufacturing equipment.--- Setup and deployment of new PCs and printers.--- Troubleshoot issues with network, PCs, printers and applications.--- Use helpdesk software to track information, status and resolution for all requests.--- Maintain inventory of location specific business critical IT hardware and supplies.--- Ensure location specific production machinery redundancy is readily available.--- Ensure location specific server backup processes successfully complete--- Maintain location specific Active Directory information.--- Coordinate and participate in key IT process improvements throughout the organization.--- Participate in the design and review of new systems and application deployments for workstations.--- Ensure that workstations comply with established policies, security standards, licensing agreements, and configuration guidelines.--- Recommend and execute modifications to workstations in order to improve efficiency, reliability, and performance.--- Conduct research on hardware and software in support of procurement and system development efforts.--- Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.--- Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.--- Take an active role in cross-departmental projects when needed or tasked.--- Develop project plans and associated communication documents.--- Participate in location specific Kaizen, TPM and A3 events as requested. --- Build, develop, and grow any business relationships both inside and outside of the company for vital success of any project.--- Develop best practices and tools for project execution.--- On-call for after-hours support via cell phone.--- Other duties as required..

Requirements:
General Qualifications, Skills & Abilities:--- Technical certificate or degree in the field of computer science or related field with 2+ years of relative work experience.--- Operating systems experience with Windows 7/8/10, Server 2008/2012/2016.--- Familiar with Microsoft products, such as Office 365 Exchange, Office Suite, SharePoint, SQL, WSUS, and Active Directory.--- Solid working knowledge of current Internet technologies including security, VPN, and OWA.--- Technically competent with various software programs.--- Experience at working both independently and in a team-oriented, collaborative environment is essential.--- Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.--- Strong written and oral communication skills.--- Strong interpersonal skills.--- Adept at conducting research into project-related issues and products.--- Must be able to learn, understand, and apply innovative technologies.--- Physically able to lift up to 40lbs.--- Ability to travel for the purpose of meeting with vendors and off-site project deployment including air travel. PI122902139

Keywords: MI WINDOWS AND DOORS, Flower Mound , IT Support Technician II, Professions , Flower Mound, Texas

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