Sales Coordinator II

Company: Toray CMA
Location: Flower Mound
Posted on: November 22, 2022

Job Description:

Plan, coordinate and organize the processing of customer sales orders. Interface directly with management and sales teams daily as it relates to customer forecasting, order processing, product availability, delivery schedules and customer follow-up. Act as a professional in a self-directed work team to ensure customers receive on time and conforming products, while meeting department goals and objectives. Duties and ResponsibilitiesReview and monitor weekly shipment plans and the processing of customer sales orders, including coordinating and scheduling product shipments, both domestic and international. Process and take responsibility for multiple orders and tasks to be completed timely and simultaneously. Participate in negotiations with customers, forwarders and logistics on customer deliveries. Develop and maintain customer delivery schedules.Research customer open order(s) against available credit. Work with sales manager, accounting and customer on customer's account receivable to ensure their account is within accounting established guidelines.Verify product inventory levels and ensure adequate inventory to meet customer needs.Track material status through production, testing and acceptable finished product stage to insure adherence to schedules.Ensure product maintains required certifications, specifications and contract compliance.Coordinate and schedule all aspects of importing and exporting material, including U.S. government compliance domestically and internationally, according to customer request and export/import documentation. Ensure shipments are in compliance to all applicable shipping regulations. Review sales order documents to ensure compliance with customer contract/quote and CMA terms and conditions.Respond promptly to customer inquiries. Provide accurate information, determine solutions and root cause, as applicable, which may include corrective action response. Interface with multiple departments including but not limited to: Production, Planning, Administration, Technical, Accounting and Quality Assurance.Maintain systems and processes to ensure product availability, efficient customer order processing, and on-time delivery.Maintain customer files including information regarding individual orders including but not limited to purchase orders, sales orders, invoices and shipping records.Maintain confidentiality of information related to new products, profit margin, and all proprietary information.Perform final check to ensure all customer requests are complete at time of shipment and obtain necessary management approvals. Complete customer order and provide shipping documents and delivery information to customers timely.Provide backup assistance with processing of customer sales orders, including coordinating and scheduling product shipments.Provide general support to Sales operations staff as necessary. Build customer reliance through quick reply, action and responsive support. High quality and customer-oriented in all actions.Assisting in sales forecast and budgeting working with systems backlog and transition of new systems SME D365.Skills and SpecificationsPossess a strong attention to detail, specifically involving numbers and quantities on documents to ensure accuracy of all orders processed.Strong verbal and written communication skills. Ability to utilize/operate a computer, peripheral equipment and appropriate software, such as Microsoft Office applications including Excel and Word.Possess a high level of knowledge of sales department techniques and procedures. Working knowledge of accounts receivable issues and customer order processing.Ability to work well under pressure and manage multiple tasks at one time. Ability to address customer complaints with a high degree of tact and resolution in a timely manner. Ability to set priorities and manage schedule for timely completion.Ability to self-motivate and take initiative. Knowledge of record keeping techniques and procedures. Ability to develop close working relationships with external and internal customers. Education and QualificationsBachelor's degree in Business, Sales/Marketing or related discipline or equivalent combination of education and experience is required 5 -7 years. Processing is desired.Personal computer experience in Microsoft applications such as Word, Excel and PowerPoint, required. Knowledge of US Customs and Bureau of Export Administration systems preferred. Compliance with US Export Control Regulations: This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with these regulations, applicants for employment must be a "U.S. Person" as defined by the ITAR and/or EAR. The definition of "US Person" includes U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job tasks are usually performed in an office environment.Position requires the ability to read, write, speak and understand English at a level necessary to successfully perform assigned responsibilities. Position occasionally requires the ability to make quick decisions related to product needs and customer order issues. Ability to utilize interpersonal and teamwork skills, perform basic mathematical computations, and to understand and apply work specifications in the completion of work tasks. The ability to hear, speak, use hands/fingers and the repetitive motions of hands/wrists are occasional. Ability to lift 10 pounds occasionally. Vision abilities require the adjustment and focus of sight. Must be able to perform the essential functions of the position with or without accommodation.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Toray CMA, Flower Mound , Sales Coordinator II, Other , Flower Mound, Texas