Company: The Crossings at Flower Mound
Location: Flower Mound
Posted on: August 3, 2022
Resident AssistantStatement of Job:The Resident Assistant will
make a positive contribution to the lives of our residents by
providing them with routine daily care in accordance with the
established policies and procedures of the community under the
direct supervision of the Resident Care Director or supervisor on
duty. The Resident Assistant will promote hospitality and deliver a
high level of customer service at all times in keeping with the
Characteristics, Duties and Responsibilities:Resident Care and
Services: Our competent and compassionate staff deliver
exceptional, responsive and individualized care to our residents.
1. Provide personal, physical care for the residents which may
include bathing, grooming, oral hygiene, dressing, toileting,
and/or nutritional oversight.2. Review and follow a written
assignment for daily care to residents per RA Task Sheets.3.
Provide personalized and appropriate care according to resident
preferences.4. Observe resident functioning and report any change
in condition or behavior to supervisor.5. Answer pages promptly
according to the established protocol.6. Make rounds in community
as assigned.7. Assist in preparing the dining room for meal service
and serve residents' meals.8. Serve meals in a resident's room when
instructed to do so.9. Measure and record temperature, pulse, blood
pressure, etc. when requested.Communication: We listen to, learn
from, and communicate with our residents, family members, and each
other in a timely and honest manner.1. Review communication log
before every shift for any special instructions.2. Report
information verbally or in writing to oncoming shift to ensure a
smooth transition between shifts and continuity of care.3.
Participate in sharing Positive experiences of loved ones with
family members per community specific guidelines.4. Respond to
supervisor appropriately and timely.5. Listen attentively and ask
clarifying questions, if needed, to ensure all parties understand
the message.6. Interact with family members in a thoughtful and
compassionate way.First Impressions: Everyone is welcomed with a
warm and caring attitude and invited into a beautiful, comforting
atmosphere. 1. Follow uniform policy of community, including
wearing your name tag at all times.2. Greet residents and guests
with a smile, using their names when appropriate during
interaction.3. Deliver a 30 second commercial to visitors and
tours.4. Assist in cleaning and upkeep of common areas, community
grounds, and maintaining your workspace.5. Perform Daily
housekeeping duties in the residents' rooms as assigned.6. Maintain
eye contact when speaking with residents, guests, and each
other.Deep Connections: We build deep, personal and trusting
connections with residents and family members which allow
opportunities to create meaningful moments that can enrich the
health and spirit of our residents and their families. 1.
Participate in and/ or lead engagement activities. Spend time each
day in meaningful interactions with residents.2. Use PPA (Positive
Physical Approach) in all interactions with residents, family
members, visitors, and fellow employees.3. Read and review social
profiles of residents on an ongoing basis. Share life stories of
residents with fellow employees.4. Build personal connections with
family members and learn their family history.5. Recognize,
acknowledge, and participate in celebrating residents' life events
(i.e. birthdays, anniversaries, etc.)People: We provide consistent,
thorough orientation and ongoing training in order to develop
exceptional, tenured employees who have opportunities for growth
and recognition.1. Actively participate in the culture of learning
by attending in-service training and staff meetings as scheduled.
Maintain state required topics and number of in-service hours.2.
Maintain First Aid, CPR, and other appropriate certifications (i.e.
CNA certification) per community and state specific guidelines.3.
Use good body mechanics and safe practices in all settings.4.
Achieve Dementia Care Specialist Level One designation at the
minimum and proceed with additional levels as required by the
community.Recovery: Any employee who receives a request or concern
from a resident or family members will "own" that issue or concern
until it is resolved. 1. Observe and report any unsafe work
practice, such as poor body mechanics, or condition to the
supervisor.2. "Own" a request or concern when received from a
resident or family member by listening with empathy, confirming
your understanding; apologizing sincerely, and outlining plans for
resolution.3. Hand off issues or concerns to an appropriate fellow
employee if unable to personally resolve the issue.4. Share the
problem and resolution with appropriate employees to prevent future
occurrences.Culture/Accountability: We demonstrate through our
daily behavior our deep commitment to the well-being of seniors 1.
Respond on own initiative to help residents and co-workers with
needs or requests for service; anticipate resident needs.2. Support
a culture of teamwork by working together with mutual dignity and
respect.3. Follow posted schedule, including daily schedule for
breaks.4. Report on time and ensure that next shift has arrived
before clocking out at the end of your shift.5. Maintain community
equipment (pagers, radios, keys) in good condition and according to
established process.6. Maintain resident dignity, privacy,
confidentiality and respect.7. Follow company policies and
procedures performing all job duties as described in the
Orientation Handbook.8. Follow community "call out" policy for
emergency circumstances.9. Other duties as assigned.
Keywords: The Crossings at Flower Mound, Flower Mound , Resident Assistant, Other , Flower Mound, Texas
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