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REMOTE - Avaya Engineer

Company: ConvergeOne, Inc
Location: Flower Mound
Posted on: September 16, 2021

Job Description:

An employer is seeking a remote tier 3 avaya engineer. This candidate will work the day shift based on their respective timezone. This candidate will join a team of 17 other remote engineers. This candidate will be responsible for new and old tickets that come through the Q. Candidates will be tasked to work on multiple clients at any given time, but will have a set amount of clients from 3-5. Candidates will need to have an understanding of all support, troubleshooting and break-fix of Avaya red products. Candidates main responsibility will be support of SIP, SBC, and Session and System Manager.


- ITIL Certification

- Cloud experience - VMWare / Networking knowledge

- Avaya Certifications
- 5+ years experience with advanced troubleshooting on one or more Enterprise level AVAYA communications products

- Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization and AVAYA products) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment

- Experience troubleshooting, supporting and break-fix of Session and system manager

- Experience troubleshooting, supporting and break-fix of Session Boarder Controller (SBC)

Keywords: ConvergeOne, Inc, Flower Mound , REMOTE - Avaya Engineer, Other , Flower Mound, Texas

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