REMOTE - Avaya Engineer
Company: ConvergeOne, Inc
Location: Flower Mound
Posted on: September 16, 2021
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Job Description:
An employer is seeking a remote tier 3 avaya engineer. This
candidate will work the day shift based on their respective
timezone. This candidate will join a team of 17 other remote
engineers. This candidate will be responsible for new and old
tickets that come through the Q. Candidates will be tasked to work
on multiple clients at any given time, but will have a set amount
of clients from 3-5. Candidates will need to have an understanding
of all support, troubleshooting and break-fix of Avaya red
products. Candidates main responsibility will be support of SIP,
SBC, and Session and System Manager.
- ITIL Certification
- Cloud experience - VMWare / Networking knowledge
- Avaya Certifications
- 5+ years experience with advanced troubleshooting on one or more
Enterprise level AVAYA communications products
- Experience in VOIP technologies, (to include, but not limited to,
SIP, H.323, virtualization and AVAYA products) and be able to
systematically troubleshoot issues in a complex, enterprise level
VOIP environment
- Experience troubleshooting, supporting and break-fix of Session
and system manager
- Experience troubleshooting, supporting and break-fix of Session
Boarder Controller (SBC)
Keywords: ConvergeOne, Inc, Flower Mound , REMOTE - Avaya Engineer, Other , Flower Mound, Texas
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