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Desktop Support Specialist

Company: BrightStar Corp
Location: Flower Mound
Posted on: June 12, 2021

Job Description:

Job Description

In this role, you will provide technical assistance to computer system users. Using a ticket queue, you will work based on priorities and ITIL best practices. You will answer questions or resolve computer problems for users in person, via telephone or from remote location. You may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

Additional responsibilities will include participating on project teams for departmental tasks, including but not limited to Video Conferencing scheduling and testing, evaluating new products and upgrades, and off site special projects.

Responsibilities:

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter Commands and observe system functioning to verify correct operations and detect errors.
  • Setup equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following the design of installation specifications.
  • Maintain records of daily problems and remedial actions taken, or installation activities.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training material and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new system or modifications.
  • Provide 24/7 on-call support as needed.
  • Work with third party vendors when necessary.

Keywords: BrightStar Corp, Flower Mound , Desktop Support Specialist, Other , Flower Mound, Texas

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