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Client Service Unicorns, You!

Company: VCA
Location: Flower Mound
Posted on: April 5, 2021

Job Description:

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purposeA BETTER WORLD FOR PETS. If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site: https://www.myworkday.com/vca/d/inst/1$9925/9925$124444.htmld VCA Metroplex Animal Hospital is an AAHA-accredited, multi-doctor, 24/7 practice in Irving, Texaslocated in the heart of the DFW metroplex. VCA Metroplex Animal Hospital is a well-established, AAHA-accredited, 24-hour emergency and specialty practice in Irving, Texas. We are seeking an experienced Client Service Representative to join our team. We're looking for the client service unicorn! This is someone who has a real passion for client care and pet health/wellness and does it with style! We want someone who isn't looking for the "typical" day to day, but rather wants a dynamic kind of work environment, where you get a broad mix of adorable puppies and kittens with emergency and specialty care involved too! At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! QUALIFICATIONS: At least one year of proven past experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and peopleas well as awareness and understanding of others reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Proficiency in Microsoft Office Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! Were always looking for top notch talent to join the VCA family!

Keywords: VCA, Flower Mound , Client Service Unicorns, You!, Other , Flower Mound, Texas

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