Patient Service Specialist 1 - Flower Mound
Company: Baylor Scott & White Healthcare
Location: Flower Mound
Posted on: April 3, 2021
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Job Description:
JOB SUMMARY The Patient Service Specialist 1, with direct
oversight, provides administrative support in a physician office,
clinic or other operational area that assists patients, to ensure
high quality, patient-centered care. Duties include patient
relations, check-in and check-out, scheduling, insurance
verification and answering phones. ESSENTIAL FUNCTIONS OF THE ROLE
Assists with patient duties to include patient relations, check-in
or check-out, scheduling, insurance verification, and answering
phones. Arranges follow-up visits and referral appointments.
Assists with patient registration duties by collecting and
verifying insurance information. Verifies patient demographics and
enters changes into computer system. Directs patient to appropriate
waiting areas. Accepts payments for physician/clinic services
according to established guidelines. Posts payments and enters
charges into computer utilizing appropriate codes. Generates daily
payment reports and verifies cash drawer against report. Provides
accurate patient, medical, financial or procedural information to
patients or approved outside entities. May be required to discuss
financial arrangements with patients. Receives and directs phone
calls. Assists patients and other visitors. Responds to routine
inquiries concerning practice services, hours of operation, etc.
Ensures any patient complaints are handled appropriately. Assists
with medical records duties as requested. KEY SUCCESS FACTORS Good
listening, interpersonal and communication (oral and written), and
professional, pleasant and respectful telephone etiquette. Ability
to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate,
gracious and tactful. Ability to promptly assess requests by using
electronic and paper resource materials and correctly respond to
patient inquiries. Ability to calm upset patients in a composed and
professional demeanor. Excellent data entry, numeric, typing and
computer navigational skills, with attention to details.
Comfortable working in a fast paced, constantly changing and
stressful environment. BENEFITS Our competitive benefits package
includes the following - Immediate eligibility for health and
welfare benefits - 401(k) savings plan with dollar-for-dollar match
up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or
levelQUALIFICATIONS- EDUCATION - H.S. Diploma/GED Equivalent-
EXPERIENCE - Less than 1 Year of Experienceby Jobble
Keywords: Baylor Scott & White Healthcare, Flower Mound , Patient Service Specialist 1 - Flower Mound, Other , Flower Mound, Texas
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