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Customer Service

Company: Teasdale Foods, Inc.
Location: Flower Mound
Posted on: January 14, 2021

Job Description:

Summary/ObjectiveThe customer service specialist is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.The customer services representative position is responsible for processing orders for merchandise received by EDI, e-mail or personally from customers or company employees .The customer service representative provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in person with customers or company employees.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Provides timely and accurate information to incoming customer order status and product knowledge requests.Processes customer orders/changes/returns per established department policies and procedures.Works closely with the finance department to resolve disputed credit items.Provides timely feedback to the company regarding service failures or customer concerns.Partners with the sales team to meet and exceed customer s service expectations.Makes the initial contact with a client and explains the service available.Processes customer orders and payments.Maintains customer database: updates data and makes necessary changes.Determines/understands customers needs with strong objection/response handling.Logs customer queries/complaints for quality team.Reviews orders received for price and nomenclature. Obtain updated PO for pricing if deemed necessaryInforms customers of shipping date, anticipated delays and any additional information needed by the customer.Files copy of orders received in ERP system.Follows up on orders to ensure delivery by specified dates.Prepares invoices and shipping documents such as export papers and commercial invoices.Checks shipping orders to ensure they are accurate regarding quantity shipped.Confers with production, shipping, warehouse or Ryder personnel to expedite or trace missing or delayed shipments.Answers questions from customers or individuals regarding products or directs them to the person able to assist them.Answers sales calls and provides information as needed.Serves as liaison with manufacturing, engineering and shipping personnel.Processes change orders.Demonstrate complete understanding and ability to operate in house computer systems and office equipment. Not limited to: order processing, processing/creating reports, invoicing and data retrieval.Receive and respond to Customer requests and questions, not limited to: tracing outbound shipments, obtaining proof of deliveries, sending samples and checking stock levels. Prepare export documentation. Resolve Customer problems or complaints. Present solutions for potential problem areas. Strive to exceed our Customer s expectations.Be an active team member, offering assistance wherever needed, re-prioritizing work to accommodate more immediate customer or department needs. Be available and willing to work overtime, and be at work every day, on time.Always communicate professionally , maintaining a positive attitude towards the Company, the Customers, the Brokers, Co-workers and all members of Management.Communicate to your manager any unusual situations which may affect the company or the completion of your job in an effective and efficient manner.Perform other related duties and projects as assigned.Perform all above-mentioned duties while striving to maintain 100% accuracy.CompetenciesCommunication Proficiency.Teamwork Orientation.Technical Capacity.Customer/Client Focus.Problem Solving/Analysis.Time Management.FlexibilityOrganizational Skills.Attention to detail.Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical DemandsThis is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. This position may occasionally lift files and computer printouts weighing up to 25 pounds.Position Type and Expected Hours of WorkThis is a full-time position, and typical work hours are Monday through Friday 8:00 a.m. to 5:00 p.m. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 a.m. to 3:30 p.m.TravelNo travel is expected for this position.Required Education and ExperienceHigh school diploma or GED.ERP experience - RequiredCustomer service experience.Computer experience.To years of related experience and/or training, or equivalent combination of education and experience.Preferred Education and ExperienceAssociate degree or equivalent from college or technical school.Additional Eligibility QualificationsNone.Work AuthorizationMust be legally authorized to work in the United States of America. All candidates are subject to a pre-employment drug screening and a background check.AAP/EEO StatementTeasdale Latin Foods is a Drug-Free Workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Teasdale Latin Foods complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Teasdale Latin Foods expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Teasdale Latin Foods employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Keywords: Teasdale Foods, Inc., Flower Mound , Customer Service, Other , Flower Mound, Texas

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