Purpose of Job We are currently seeking a talented Manager,
Quality Assurance-AML for one of the following locations: San
Antonio Home Office I, Phoenix Campus, Plano Legacy or Tampa
Manages a team who measure, analyze, and report on moderately
complex quality and compliance evaluations on the technical skills
and the business processes of CoSA internal line(s) of business.
Develops employees through regular coaching and feedback that leads
to improved results. Executes quality process improvements and
leads organizational process changes. Maintains compliance with
policies, procedures, and regulations. Leads and champions efforts
on identifying and managing existing and emerging risks and
ensuring these risks are effectively identified, measured,
monitored and controlled. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Holds responsibility for recruiting, developing and retaining
high-performing team dedicated to first line of defense quality,
compliance and risk control monitoring and evaluation efforts.
Manages employee performance and facilitates professional
development and career progression.
Ensures employees understand how the tasks they perform help
mitigate risk and protect the brand and reputation of USAA.
Plans, develops, executes and monitors all Quality and Affiliate
evaluation processes and procedures as well as specialty evaluation
requests, ad-hoc studies and projects.
Manages, supports, and calibrates to delivers evaluation results
and analysis to various stakeholders and internal/external
Provides recommendations to process and product owners for
improvements based on industry best practices and
Provides guidance and support related to various review and
evaluation aspects, including but not, limited to assisting with
action plans and follow-up on plan execution.
Identifies opportunities to automate/streamline quality and
Creates a collaborative environment that fosters
cross-functional communication, both internal and external to CoSA,
for collective success towards attainment of strategic/tactical
quality and compliance objectives.
Achieves optimal productivity through managing workload volumes,
staffing, training needs, and identifying and implementing
appropriate quality reviews/evaluations performance standards.
Reviews evaluations performed, territories, methods of
inspection and Affiliate relationships to ensure quality processes
are relevant and business risks are mitigated.
Serves as the SME for policies, procedures, practices and
expertise for CoSA/Affiliate Quality and Reinspection Programs.
Assists with state investigations, internal/external assessment
engagements, trials and pre-trial/trial activities for CoSA
Bachelor's Degree Or 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a degree
6 years of progressive related experience in a quality assurance
role within a financial services industry, combined with customer
service, operations, or processing experience in relevant
2 years of direct team lead, supervisory or management
Strong communication skills with demonstrated ability to deliver
presentations and communicate information in a way that is easily
understood by varying audiences.
Advanced understanding of the quality assurance discipline and
demonstrated application of knowledge, skills and abilities towards
work products and deliverables.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Previous QA/QC experience.
Advanced knowledge of BSA/AML Regulatory Reporting, USA PATRIOT
Act and OFAC requirements.
Previous feedback experience.
Demonstrated ability to develop and communicate complex
information effectively, both verbally and written.
Ability to Influence.
Ability to handle and resolve conflict.
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
9/02/20 by 11:59 pm CST time .