Purpose of Job Represents business stakeholders to elicit,
understand, analyze, document, refine and communicate business
needs, so that business and/or technical delivery teams can build
effective solutions. Utilizes a proficient understanding of
customer needs, as well as business vision and strategy, to
prioritize investment, business value and delivery. Works within
multiple evolving development methodologies including iterative
Agile and sequential Waterfall programs and projects, and
variations thereof. Serves as the business requirements expert,
engaging and managing the work of subject matter specialists from
the business. Serves as the day to day decision maker and provides
continual business guidance for the execution team. Prioritizes the
execution team's work so that it aligns with the sponsor's/business
executive's strategies. Leads, manages or orchestrates activities
for completion and proper documentation of business requirements
and validating metrics as appropriate for methodology and
Enterprise controls. Works with the business and IT delivery teams
to identify and mitigate risks to include business operational
risks. Escalates issues and develops and recommends appropriate
solutions. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Works with different technologies (infrastructure, mobile,
MSR-facing), and/or with vendor partnerships or software.
Serves as a subject matter resource in a particular business or
system domain, as necessary.
Identifies, engages and influences business stakeholders and
Subject Matter Experts.
Works with business and Enterprise stakeholders to understand
and validate business strategy and vision, and customer needs.
Partners with sponsors, stakeholders, and IT to facilitate,
define and document relevant business processes, gaining a
proficient understanding of the needs, measures, and risks &
controls for the improvement area.
Serves as direct representative of the business with delivery
teams, representing/reinforcing the customers' perspective
throughout the product realization cycle.
Works with the business process owners to develop metrics to
manage and track benefits, adoption and risks to operations.
Assists with project level plans related to schedule, scope and
Leads, collaborates with, and motivates a cross-functional team
of user experience partners, designers, business analysts,
developers, testers and others to develop, execute and release in
alignment with program and/or product roadmaps.
Manages, prioritizes, and assesses the impact of all work items,
such as new features, defects, etc., including providing the
decision to create, fix or defer at the project level.
Reviews, and when appropriate, accepts and prioritizes feedback
and new requirements from stakeholder.
Reviews and accepts or declines output of development to ensure
specified acceptance criteria have been completed.
Prepares the business for the change and arms them with tactics
and metrics for benefits, adoption, and risk.
Assists with coaching less experienced DPOs and team members
Bachelor's degree required OR 4 additional years of related
experience beyond the minimum required may be substituted in lieu
of a degree.
4 or more years of relevant experience in process improvement,
project delivery, business/requirements analysis or business
Proficient knowledge with multiple technical software delivery
methodologies (i.e., Agile, Waterfall).
Proficient knowledge of Process Engineering methodologies and
Change Management practices.
Proficient knowledge of Microsoft Office products and applicable
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not be able to change your
Agile SAFe certification (Agilist, Scrum Master, etc.)
Experience delivering results in an agile team environment
Demonstrated proficiency in written and oral communications
Proficient knowledge in Microsoft Office products and applicable
Working knowledge of Jira products
Banking Industry knowledge
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
8/30/20 by 11:59 pm CST time .