Amazon Connect Lead Developer
Company: Infosys
Location: Richardson
Posted on: April 3, 2026
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Job Description:
Job Description Infosys is seeking Amazon Connect Developer
primary responsibility will be to translate software requirements
into working and maintainable solutions within the existing
application frameworks. The chosen candidate will apply technical
proficiency across different stages of the Software Development
Life Cycle, gather accurate requirements and work closely with
stakeholders to prioritize tasks and the scope of development. The
role will require strong attention to detail with the ability to
identify errors and make adjustments in a testing environment while
contributing towards developing and adhering to best practices for
developing applications that are scalable, relevant, and critical
to the project. Required Qualifications: Candidate must be located
within commuting distance of Richardson, TX or be willing to
relocate to the area. This position may require travel to project
locations Bachelor’s degree or foreign equivalent required from an
accredited institution. Will also consider three years of
progressive experience in the specialty in lieu of every year of
Experience 4 years of experience with AWS services, including
Amazon Connect/Amazon Lex. Strong understanding of contact center
operations, Conversation design and technologies. Strong
understanding of IVR design principles, call routing logic, and
contact center operations. Experience with contact center
reporting, analytics, and dashboards. Proficiency in scripting
(Python, Node.js, react.js) and AWS Lambda. Experience with AWS
IAM, CloudWatch, and API Gateway. Familiarity with CI/CD pipelines
and Infrastructure as Code (IaC) tools like CloudFormation or
Terraform. Excellent problem-solving and communication skills.
Candidates authorized to work for any employer in the United States
without employer-based visa sponsorship are welcome to apply.
Infosys is unable to provide immigration sponsorship for this role
at this time. Preferred Experience: We are seeking a skilled AWS
Connect Developer to design, implement, and maintain cloud-based
contact center solutions using Amazon Connect. The ideal candidate
will have hands-on experience with AWS services, contact center
technologies, and a passion for delivering seamless customer
experiences. 4 years of experience with AWS services, including
Amazon Connect/Amazon Lex. Strong understanding of contact center
operations, Conversation design and technologies. Strong
understanding of IVR design principles, call routing logic, and
contact center operations. Experience with contact center
reporting, analytics, and dashboards. Proficiency in scripting
(Python, Node.js, react.js) and AWS Lambda. Experience with AWS
IAM, CloudWatch, and API Gateway. Familiarity with CI/CD pipelines
and Infrastructure as Code (IaC) tools like CloudFormation or
Terraform. Excellent problem-solving and communication skills.
Design and deploy Amazon Connect contact center solutions.
Customize call flows, IVRs, and routing logic using Contact Flows
and AWS Lambda. Implement real-time and historical reporting
dashboards. Ensure security, scalability, and compliance of contact
center solutions. Collaborate with cross-functional teams including
DevOps, QA, and customer support. Troubleshoot and optimize
existing AWS Connect implementations. The job entails sitting as
well as working at a computer for extended periods of time. Should
be able to communicate by telephone, email or face to face. Travel
may be required as per the job requirements Benefits Along with
competitive pay, as a full-time Infosys employee you are also
eligible for the following benefits: Medical/Dental/Vision/Life
Insurance Long-term/Short-term Disability Health and Dependent Care
Reimbursement Accounts Insurance (Accident, Critical Illness ,
Hospital Indemnity, Legal) 401(k) plan and contributions dependent
on salary level Paid holidays plus Paid Time Off About Us Infosys
is a global leader in next-generation digital services and
consulting. We enable clients in more than 50 countries to navigate
their digital transformation. With over four decades of experience
in managing the systems and workings of global enterprises, we
expertly steer our clients through their digital journey. We do it
by enabling the enterprise with an AI-powered core that helps
prioritize the execution of change. We also empower the business
with agile digital at scale to deliver unprecedented levels of
performance and customer delight. Our always-on learning agenda
drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem. EEO Infosys provides equal employment
opportunities to applicants and employees without regard to race;
color; sex; gender identity; sexual orientation; religious
practices and observances; national origin; pregnancy, childbirth,
or related medical conditions; status as a protected veteran or
spouse/family member of a protected veteran; or disability.
Keywords: Infosys, Flower Mound , Amazon Connect Lead Developer, IT / Software / Systems , Richardson, Texas
