Tech Team Account Manager - Key Accounts
Company: Liberty Software
Location: Dallas
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description At Liberty Software, we work
directly with independent pharmacies across the country and are
proud to help them serve their customers and communities. The Tech
Team Account Manager-Key Accounts is a full-time position reporting
to the Tech Team Manager. The Tech Team Account Manager- Key
Accounts has oversight responsibilities for the system, hardware,
and technical issues associated with their assigned Key Accounts.
They will act as a technical resource, liaison, and point of
contact for the Information Technology groups associated with
Liberty's key pharmacy accounts. Responsibilities include, but are
not limited to: Act as the primary point of contact for technical
matters associated with their assigned key accounts Monitors remote
backup services for the managed server resources of their assigned
key accounts Analyzes tickets for their assigned pharmacies to
determine the existence of common causality and or chronic problems
Act as a technical liaison between the pharmacy and IT resources to
collaborate and coordinate technical discussions and field
questions Conducts conference calls with IT groups to facilitate
troubleshooting of issues associated with the Liberty Software
solution Works as a call agent in the general tech team call queue,
providing hardware phone support for client pharmacies Maintains a
high level of first call resolution for client pharmacy hardware
issues Creates and maintains detailed service ticket records of
client pharmacy hardware issues Provides on-call support for
after-hours emergency calls from client pharmacies on a rotating
shift basis Fields questions from client pharmacies through various
channels, determining possible solutions and guiding pharmacies
through resolutions Provides detailed troubleshooting of client
pharmacy hardware issues, determines if hardware or software is
involved and routes issues to appropriate team as needed Provides
hardware replacement recommendations for client pharmacies Prepares
purchasing documents for equipment purchases and replacements
Anticipates communication and networking problems and implements
preventive measures Qualifications: Bachelor's degree in computer
science or related field preferred 2 years' experience in Health
Care IT in an application support role Knowledge of Liberty
Software's software applications Working knowledge of computer
hardware, printers, and scanner configurations Advanced knowledge
of Microsoft operating systems. Both server and workstation
Knowledge of TCP/IP based networking including DNS and DHCP
technologies Knowledge of internet communications Familiarity with
current server and workstation virtualization technologies Good
verbal and written communication skills required Liberty Software
offers a comprehensive benefits package starting on a team member's
first day: 100% paid medical and life Insurance for team members,
with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members with Liberty contributing
50% of monthly premium Fully vested 401K matching on a pre- or
post-tax basis Liberty-paid HSA contributions every paycheck
Generous PTO plan and paid holidays Annual tuition reimbursement
program and professional certification courses available Adoption
expense reimbursement program Dependent Care FSA availability
providing tax savings for qualifying child care expenses Counseling
resources (including mental health, financial planning, etc.)
freely available to all team members and dependents through Optum
EAP Fully-stocked breakroom
Keywords: Liberty Software, Flower Mound , Tech Team Account Manager - Key Accounts, IT / Software / Systems , Dallas, Texas
