Customer Service Rep (Part-Time, Remote)
Company: IntelliCentrics
Location: Flower Mound
Posted on: June 12, 2022
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Job Description:
This person needs to be in the Dallas/Fort Worth Metroplex for
Training purposes IntelliCentrics is a technology company focused
on transforming how regulatory compliance is achieved in the
healthcare industry. IntelliCentrics is a market leader because of
its obsessive focus on our customers and the relationships built
with those customers are our most important achievement and
measurement of success. IntelliCentrics will use its technology to
deliver on its mission, our mission is to make high quality
healthcare as accessible as a good cup of coffee. The Customer
Service Representative (Part-Time, Remote) will provide
unparalleled Customer Service, ensuring every interaction is
professional and accurate. Customer Service provided in response to
phone calls and emails from Health Care Industry Representatives
(HCIR) concerning our service and support. This is a Part-time role
with the following schedule: M-Th 8am or 9am start, work 5-6 hours
per day or M-W 8am or 9am start, work 7-8 hours per day Training
will be on-site in Flower Mound, TX (4 weeks) Responsibilities
Ensure accurate, courteous, and thorough assistance to customers
calling or emailing in for assistance with IntelliCentrics---
products Support HCIR members with timely and concise response to
all inquiries, requests and issues via phone and email, daily
Conduct all communications professionally and efficiently according
to company policies and IntelliCentrics Brand Promises Strive for
"one and done" resolution for all inquiries and issues Promote
consistency in policies and procedures by using available resources
to stay up to date on available features and products Communicate
clearly and effectively with team-mates and customers Handle
special projects or assignments as required in support of overall
Customer Service Team goals Able to work the hours needed to cover
various geographic regions Tolerate stress associated with handling
difficult customers or situations Required Education & Experience
High School Diploma or General Education Degree (GED) Three months
experience in a customer interaction role and/or training; or
equivalent combination of education and experience. Exceptional
time management and attention to detail skills. Excellent written
and verbal communication skills. Hardworking and self-directed with
a focus on execution and results. Must be fluent with all Microsoft
Office tools. To perform this job successfully, an individual must
be able to learn core software utilized in provision of services
Must be able to facilitate high quality customer service skills.
Knowledge of credentialing process preferred IntelliCentrics is an
Equal Employment Opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.
Keywords: IntelliCentrics, Flower Mound , Customer Service Rep (Part-Time, Remote), Hospitality & Tourism , Flower Mound, Texas
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