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Customer Service Lead Agent

Company: Greyhound
Location: Flower Mound
Posted on: April 1, 2021

Job Description:

Greyhound Lines is seeking a customer oriented--Lead Agent--to join our Dallas, TX team.-- If you enjoy interacting with people, resolving issues with a friendly and helpful approach and going above and beyond for your customers and employees, then Greyhound is looking for you. At Greyhound Lines, safety and customer service is at the heart of everything we do. Our buses travel the length and breadth of the US, providing timely and safe passenger service.-- In addition to passenger travel, we also provide express package delivery service (GPX), group charters and food services. As a people powered business, we're passionate about recruiting, developing and training world-class talent. --To keep us ahead of the competition, we also provide a challenging and rewarding environment that encourages creativity, inspires growth and enables everyone to achieve their full potential. --So, join our winning team and begin an exciting new journey with us.-- Summary The Lead Customer Service Associate will perform activities in accordance with company standards to accomplish the overall organizational goals.-- Responsibilities include providing excellent customer service, cash handling, safety awareness, on-time performance, cleanliness of terminal and buses and providing a stellar customer experience.-- The Lead CSA will also serve as a mentor for other Customer Service Associates.

  • Interacts and interfaces with customers by providing information and assistance.
  • Oversees and assists in resolution of customer complaints.
  • Acts as mentor for current CSAs, specifically for those working the ticket counters
  • Coordinates activities and provides guidance to CSAs.
  • Ensures CSAs adhere to company policies and procedures.-- Coaches employees when necessary.
  • Determines status of arriving buses and bus numbers.--
  • Meets all late schedules in excess of published connecting times.
  • Verifies ticket lines are clear before bus departs.--
  • Assist drivers with boarding procedures.
  • Helps Investigates tracing process issues.
  • Assists management team with GPX accounting functions and cash controls.
  • Performs other duties as assigned by City Manager. Experience/Skills
    • Two (2) years of general knowledge of terminal, to include work experience as a Ticket Agent and/or Baggage Agent
    • Cash handling experience
    • Good problem solving and decision-making ability
    • Excellent oral and written communications skills
    • Basic math skills
    • Bilingual candidates preferred based on local business needs -- Physical Requirements
      • Ability to handle packages/bags weighing up to 100 lbs
      • Office with heating and cooling
      • Outdoors, not sheltered from the elements
      • Ability to move about the office/terminal and between floors
      • Utilize standard office equipment

Keywords: Greyhound, Flower Mound , Customer Service Lead Agent, Hospitality & Tourism , Flower Mound, Texas

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