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Customer Service Representative I

Company: IntelliCentrics
Location: Flower Mound
Posted on: May 20, 2020

Job Description:

Operations . Flower Mound, Texas Description

The Customer Service Representative I will provide unparalleled Customer Service, ensuring every interaction is professional and accurate. Customer Service provided in response to phone calls and emails from Health Care Industry Representatives (HCIR) concerning our service and support.

Primary Responsibilities

  • Ensure accurate, courteous, and thorough assistance to customers calling or emailing in for assistance with IntelliCentrics' products.
  • Support HCIR members with timely and concise response to all inquiries, requests and issues via phone and email, daily.
  • Conduct all communications professionally and efficiently according to company policies and IntelliCentrics Brand Promises.
  • Strive for "one and done" resolution for all inquiries and issues.
  • Promote consistency in policies and procedures by using available resources to stay up to date on available features and products.
  • Communicate clearly and effectively with team-mates and customers.
  • Handle special projects or assignments as required in support of overall Customer Service Team goals.
  • Able to work the hours needed to cover various geographic regions.
  • Tolerate stress associated with handling difficult customers or situations.

    Preferred Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Exceptional time management and attention to detail skills.
    • Excellent written and verbal communication skills.
    • Hardworking and self-directed with a focus on execution and results.
    • Must be fluent with all Microsoft Office tools.
    • To perform this job successfully, an individual must be able to learn core software utilized in provision of services
    • Must be able to facilitate high quality customer service skills.
    • Knowledge of credentialing process preferred

      Required Education and/or Experience
      • High School Diploma or General Education Degree (GED)
      • Three months experience in a customer interaction role and/or training; or equivalent combination of education and experience.

        Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • While performing the essential functions of this job, the employee is regularly required to work at a desk with a computer for 8 hours per day.
        • Office environment, inside limited dust and dirt.
        • Must be able to work the hours associated with the position.

          Employment Status

          Non-exempt

          IntelliCentrics is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

          PM19 PI120317229

Keywords: IntelliCentrics, Flower Mound , Customer Service Representative I, Hospitality & Tourism , Flower Mound, Texas

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