Sr Manager, SMB Strategy

Company: American Airlines
Location: Dallas
Posted on: June 1, 2025

Job Description:

Press Tab to Move to Skip to Content LinkJob DescriptionIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job

• This job is a member of the Sales Programs & Strategy Team within the Commercial Organization.
• This role is focused on American's small-medium-business customer - who they are, what they value and how we can meet their specific needs that is measured by their loyalty to America - including the strategy development, coordination, and implementation of products and servicesWhat you'll do
  • Establishes goal-setting for the small-medium segment, initiative development, and project coordination across the Commercial Organization, including Revenue Management, Revenue Analysis, IT, Marketing, Finance, AAdvantage and co-brand partnerships
  • Identifies and directly builds trust and relationships with our SMB customers, creating value segmented specifically for SMB customers based on their purchasing patterns and behaviors that creates loyalty between the SMB customer and American Airlines
  • Establishes American as the SMB customer's airline of choice - by 1. Knowing who they are, 2. Providing personalized products and interactions throughout their lifecyle and 3. Providing easy to use digital tools to interact and consume products directly from AA
  • Owns the product strategy and management of existing programs SMB - Corporate Experience, Business Extra, and AirPass
  • Keeps the SMB customer at the center of our strategyAll you'll need for successMinimum Qualifications- Education & Prior Job Experience
    • Bachelor's degree in business, marketing, or management; or equivalent experience/training
    • 7 years related experience
    • At least 2 years leadership experience
    • Business development, project management and/or strategy development experiencePreferred Qualifications- Education & Prior Job Experience
      • MBA
      • Prior experience within the Commercial OrganizationSkills, Licenses & Certifications
        • Ability to manage multiple projects, communicate effectively, and develop strategic initiatives to align with customer value
        • Skills in project management, corporate product development, team coordination, and data analysis
        • Knowledge of corporate travel programs, B2B sales, travel distribution models
        • Ability to manage a team with a wide range of skills and expertise
        • Thought leader with solid strategic acumen and sound business judgement
        • Strong analytical skills and ability to turn detailed data analysis into strategic recommendations and decisions for our SMB vision strategy
        • Self-starter, who is able to handle multiple competing priorities and operate successfully in a lean, fast-paced organization
        • A passion for small business customers and customer-centric planning and analysis
        • Ability to present and influence at all levels within a large and cross-functional organization
        • Strong verbal and written communications skills
        • Demonstrated entrepreneurial drive and ownership to achieve stretch goals
        • Ability to work effectively across internal and external organizations spanning multiple geographiesWhat you'll getFeel free to take advantage of all that American Airlines has to offer:
          • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
          • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
          • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
          • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
          • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
            
            Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
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Keywords: American Airlines, Flower Mound , Sr Manager, SMB Strategy, Executive , Dallas, Texas