Junior Client Services Project Manager
Company: Quad
Location: Flower Mound
Posted on: April 23, 2024
Job Description:
As a global marketing experience company, Quad's goal is to help
our clients win every day. We use our data-driven integrated
marketing and manufacturing platform to streamline solutions for
our clients, reduce friction and enhance their marketing spend
effectiveness. We've built a rich legacy by believing in our
people, allowing them to act like owners and to take charge of
their own success. Whether an operator, sales rep, a graphic artist
or a clinician, we're all driven to perform at our best- for
ourselves and our clients. At our core, we're a company that
believes we can always create a better way.
The primary role of the Junior Client Services Project Manager is
to successfully manage individual Client relationships and projects
on behalf of the Client and Quad. -
This position is on-site in office in Dallas / DFW area.
Responsibilities:
- Act as the primary day-to-day contact with Clients
- Possess in-depth understanding of Client's business objectives
-
- Develop and manage project timelines and task lists
- Ability to understand and identify opportunities for continued
growth
- Understand and manage the execution of tasks to achieve
Client's marketing goals -
- Display positivity in all engagements with others (at all
levels), demonstrating Quad culture and values
- Manage complex projects simultaneously
- Meet tight deadlines within established budgets -
- Identify process challenges and work with internal leadership
to solve -
- Attend regular planning meetings and provide detailed written
confirmation/report -
- Work effectively to manage work across internal business
units
- Build and maintain client relationships with low-and-mid level
management. -
- Suggest opportunities to the Account Manager to educate the
client on Quad's services - directly or through the Client Services
team. -
- Ensure client is satisfied with performance of our Client
Services Team and level of service. -
- Keep management informed regularly of events/issues that could
impact client relationship.
- Ensure team adheres to established processes and procedures to
insure timely and accurate delivery of Client's services. Escalate
to management if necessary.
- Evaluate and monitor the quality and performance of all
services provided to the Client(s) by Quad.
- Other duties as assigned by leadership
-
Qualifications:Appropriate education and/or experience may be
substituted on an equivalent basis
- Bachelor's degree in Advertising, Communication, Marketing -or
related field required. -
- Minimum 3-5 years of project management experience including:
retail marketing, corporate marketing department and advertising
agency.
- Strong background with project management concepts,
methodologies and tools
- Strong organizational skills with attention to detail
- Ability to inform staff on project objectives.
- Understanding of marketing strategy, creative,
photography/videography, print production, media and digital.
-
- Knowledge of customer services, sales, retail structure,
operations, account service/sales management, best practices and
proven ability to communicate and implement.
- Ability to respond quickly and effectively to clients' needs
and issues.
- Ability to understand and communicate issues verbally and in
writing to clients, associates and management. -
- Ability to relate to and develop relationships with Client's
low-and-mid level management.
- Ability to understand and manage the execution of tasks to
achieve Client's marketing goals.
- Demonstrate willingness to work together with peers and other
Quad departments to improve quality and performance.
- Experience with MS Word, MS Excel, MS PowerPoint and
Outlook.
- Travel as required, temporary assignments
(out-of-town).
- Basic understanding of remote conductivity to communicate with
Quad headquarters. -
- Strong written and verbal communication and interpersonal
skills.
-
#LI-TK1
We offer excellent benefits to eligible employees, including
401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values
diversity. We are committed to creating a place of belonging - a
space where employees do not need to sacrifice who they are to
exist and grow in our workplace. Quad does not discriminate on any
unlawful basis including race, religion, color, national origin,
disability, gender, gender identity, sexual orientation, age,
marital status, veteran status, genetic information, or any other
basis prohibited by applicable federal, state, or local laws. Quad
also prohibits harassment of applicants and employees based on any
of these protected categories.
Drug-Free Workplace
Keywords: Quad, Flower Mound , Junior Client Services Project Manager, Executive , Flower Mound, Texas
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