CRM & Loyalty Manager

Company: RuffleButts
Location: Flower Mound
Posted on: September 21, 2023

Job Description:

Who We Are:We were founded in 2007 after realizing you couldn't find a product quite like ours in the marketplace. Our original vision was to create a ruffled bloomer for babies but over the past 15 years, we have grown into a full-scale girls and boys apparel brand with a wide variety of high-quality options at an affordable price. We are a team of hard workers who have grown from our Founder's basement into a multi-million dollar company with customers all over the world! Our products can be found online and in thousands of retail locations around the globe, including Nordstrom, Macy's, Neiman Marcus. We've invested heavily in our business technology solutions ensuring we're well positioned to compete, thrive and continue to grow. With millions of units sold to-date we're excited to continue our acceleration! Could you be the next rockstar on our team?What We're Looking For:We need a customer orientated CRM & Loyalty Manager who can be a cornerstone on our Digital Marketing team. We want someone who is passionate, creative, pragmatic and who loves to exceed expectations! We want a professional who will be responsible for developing and executing strategies that drive revenue through customer retention, RFM segmentation and loyalty for RuffleButts and RuggedButts. You will leverage data to create unique customer segments, create, manage and optimize email, SMS and direct mail campaigns. You'll analyze the results and insights and work to drive constant improvement. To Summarize, You Will:Develop and implement comprehensive CRM and loyalty strategies that align with the company's objectives.Create email, SMS & direct mail outreach strategy to grow engagement and lifetime value of our large and growing customer base throughout the customer lifecycle journey. Grow email and SMS subscription list and manage clean up/list strategy effectively. Manage the overall performance and effectiveness of our email & SMS marketing program.Analyze customer data to identify insights, trends, and opportunities for improving customer retention and loyalty.Design and execute targeted campaigns and initiatives to engage customers, drive repeat purchases, and increase customer lifetime value.Manage executional aspects of email & SMS program: Lists and data integration, set up HTML email code in ESP, and test/deployment of email.Create marketing/sales supportive tools (dashboards, email alerts, automated emails).\Develop A/B and multivariate testing strategies and optimize campaigns based on learnings and business needs.Drive the timing, messaging, testing, audience selection, creative development, and analysis/key insights for email campaigns.Build and assemble emails, including UTMs, list pulls, uploads, creative and coordinating landing pages with the eCommerce team.Participate in brainstorming sessions as needed with I.T., design and production teams to generate creative and original ideas.Proofreading key messaging in and out of email templates.Aiding additional digital marketing efforts through collaborative project management tools.Stay up to date and current on eCommerce and retail trends and insights.Other duties as assignedWhat's in it for You:For the right candidate we are willing to offer competitive base compensation, paid vacation / holidays, 401k + match, casual work environment and the potential for rapid growth / responsibility within our company. Possible hybrid role. Top Reasons to Work with Us:We are experiencing explosive growth!As a mature startup in the ecommerce space, the sky's the limit!Great collaborative, tight-knit team environment (that likes to have fun!) What You Need for this Position:5+ years experience in email/CRM/loyalty campaign management - preferably in the ecommerce or DTC industry.Experience with a major Email Service Provider (ESP) or CRM platform is required. Experience with Klaviyo is preferred.Fluent understanding of retention KPIs (LTV, RFMs, repeat purchase rate, etc.)Strong attention to detail and the ability to spot issues prior to distribution.Comfort and experience analyzing data and results.Prior success with lead nurturing programs, triggered emails, marketing automation and content personalization efforts that have demonstrably improved conversion and engagement.Strong quantitative, analytical, and critical thinking skills with the ability to tell stories with data and highlight actionable insightsExperience collaborating with other teams and departments to drive corporate goals.Excellent copy-writing skills are a plus.SMS experience is preferred.HTML skills and experience with HTML editor tools is preferred.Ability to communicate with executive leadership and present information in a clear, concise way.Ability to work on a team and independently with a willingness to engage in feedback roundtable discussions to provide the best experience to our customers.PI32864300-25660-764a5a76f67d

Keywords: RuffleButts, Flower Mound , CRM & Loyalty Manager, Executive , Flower Mound, Texas