Premier Business Manager - Richardson, TX

Company: UnitedHealth Group
Location: Flower Mound
Posted on: March 17, 2023

Job Description:

If you are located within commutable distance of 1311 W President George Bush Hwy Richardson, TX 75080, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work. SM

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity.

This position would support 5-6 Supervisors could go up to 8 supervisors, 90-100 Premier Advocates, and 3-5 Premier Clients. Position is responsible for coaching and development of leaders. Position manages performance of consumer services MBO's and employee engagement. Position supports and fosters partner and client relationships as to enhance the Premier Client Service.

This position is full-time, Monday - Friday. Employees are required to work any 8-hour shift schedule within our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime.

Our office is located at 1311 W President George Bush Hwy Richardson, TX 75080. Employees will be required to work 2 - 3 days onsite and 2 - 3 days from home.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Manage and be accountable for professional employees and/or supervisors
• Manages a team of dedicated agents and leaders supporting Premier customers
• Coordinate and supervise daily/weekly/monthly activities of team members
• Set priorities for the team to ensure task completion and performance goals are met such as: Quality, Service Level, AHT
• Coordinate work activities with other supervisors, managers, departments, etc.
• Identify and resolve operational problems using defined processes, expertise and judgment
• Provide expertise and customer service support to members, customers, and/or providers
• Manage and accountable for professional employees and / or supervisors
• Provide coaching, feedback, and annual performance reviews as well as formal corrective action
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in .
  
  Required Qualifications:
  • High School Diploma / GED (or higher) OR equivalent work experience
  • 3+ years of call center experience, preferably as a supervisor, business manager or workforce manager
  • 2+ years of leadership experience within a healthcare organization
  • Experience with Windows PC applications and Microsoft Office
  • Ability to work any 8-hour shift schedule within our normal business hours of 7 :00am - 7:00pm CST
    Preferred Qualifications:
    • Associate's Degree (or higher)
    • Knowledge of call center systems such as CMS, IEX, CTI and TCS
    • Understanding of call center performance metrics and measurements
    • Claims processing experience
    • Building and fostering client relationships
      Telecommuting Requirements:
      • Reside within commutable distance of 1311 W President George Bush Hwy Richardson, TX 75080
      • Have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
        UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
        
        Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM
        
        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
        
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        
        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
        
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Keywords: UnitedHealth Group, Flower Mound , Premier Business Manager - Richardson, TX, Executive , Flower Mound, Texas