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Repairs Manager

Company: Blue Science, LLC
Location: Flower Mound
Posted on: January 25, 2023

Job Description:

Repairs Sales ManagerBlue Science is one of America's largest, most experienced, and most awarded pool service companies. We service customers in all the major Texas and Florida Metro Areas. Blue Science, founded in 2007, is family owned and operated, with a strong commitment to bringing our customers pool care and craftsmanship they can rely on now, and in the future. As a rapidly growing organization, Blue Science is looking for an individual to join our team who has a positive attitude, strong work ethic, and exceptional customer service skills.As a Repairs Sales Manager with Blue Science Pools, you are the main point of contact for customers who are requesting pool equipment or installation services. The main objective of this position is to service our customers by setting up appointments, selling pool equipment and installation services, handling escalations, and managing a team of repair mechanics in your designated area. Whether you're selling a client our services or selling them on a specific job, providing great customer service is always the primary objective.This role requires a career-minded individual who has previous experience supervising a team, scheduling services, and managing customers. We are looking for an individual who thrives in a fast-paced environment, enjoys sales, and is adept at solving escalations. In addition, this position is best suited for an experienced sales professional, preferably with experience in the pool industry. This is primarily a sales position with an uncapped bonus/commission pay structure.Core Position Objectives:Answer all calls in real time, with a goal of no calls to voice mailWork a ticket system and set up repair appointments with customers, with a goal of all tickets worked same dayManage and schedule a small team of repair mechanicsSell needed parts, equipment, and installations to customers; generate and deliver quotes to customersProvide customers with product information and availabilitySpeak with upset and escalated customers due to repairs issues and work towards a resolutionBe a listener, be service mindedCoordinate with our field staff in a support roleComplete additional daily and weekly tasks as assignedBasic Qualifications:3+ Years in inside sales, advanced retail sales, repairs logistics, or another applicable sales or repair field in an office settingExcellent communication skillsStrong knowledge of Microsoft Excel, Word, and OutlookMust be a self-starter and able to handle a fast-paced, high-stress environmentExceptional customer service skills are requiredMust be professional yet personal, lively, upbeat, and willing and able to overcome customer objections.Reliable, dependable, hard workingCompensation:Starting salary of $55,000-$60,000Bonus commissionsJob Type: Full-timeSalary: $60,000.00 - $90,000.00 per yearBenefits:401(k) matchingDental insuranceHealth insuranceVision insurancePaid time offPaid trainingProfit sharingQualifying candidates must be able to pass a background and drug screen prior to being hired. It is the policy of Blue Science Pools to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Keywords: Blue Science, LLC, Flower Mound , Repairs Manager, Executive , Flower Mound, Texas

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