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Warehouse Manager, Ground Operations, Flower Mound, TX

Company: Veho
Location: Flower Mound
Posted on: June 23, 2022

Job Description:

About Veho

Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.

Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.

The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded we missed you note, to stolen packages. He set out to fix the problem so many customers and brands face.

Today, Veho s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho will be in 50 markets by the end of 2022.

About The Role:

You will work directly with the Sr. Operations Manager, Driver Operations, and Customer Operations teams across the organization to deliver an industry-leading shipping experience. This role will report directly to the Sr. Operations Manager.

Responsibilities Include:

  • Build a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities
  • Coach, train, and guide supervisors and associates for forwarding career progression
  • Generate programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety
  • Partner with our Client Operations team to exceed client expectations as their last-mile delivery carrier
  • Champion OSHA compliance and track incidents within markets
  • Lead through the values of candor, teamwork, ownership, and human
  • Work cross-functionally to hire, retain, coach, and develop employees within the operation
  • Performance management of warehouse staff - this includes celebrating individual wins and coaching staff who need assistance.
  • Maintain regular professional development conversations with warehouse staff

    What You Bring:

    • Bachelor's degree from a four-year college or university, or 3-5 years experience in warehouse operations management
    • Minimum of 2-3 years leading and managing a team of direct and indirect reports.3+ years of experience in warehousing, inventory, or logistics
    • Flexibility, innovation, and the ability to manage staff, responsibilities, and priorities in a fast-paced, growth-oriented, and time-critical environmentAbility to effectively respond to and interact with staff at all levels of the organization
    • Excellent written/oral communication skills
    • Aptitude to understand data make data-driven decisions in the day to day work
    • Experience with Excel/Google sheets Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
    • Willingness to work flexible schedules, including weekends, holidays, and evenings

      Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Associated topics: analyst, lead, logistics, logistics management, logistics specialist, manager, supply chain, rep, warehouse analyst, warehouse specialist

Keywords: Veho, Flower Mound , Warehouse Manager, Ground Operations, Flower Mound, TX, Executive , Flower Mound, Texas

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