Operational Risk Group Manager

Company: Citi
Location: Flower Mound
Posted on: June 17, 2022

Job Description:

Citi's Global Consumer Bank, Consumer Business Operational Risk and Control (CBORC) organization drives consistency for addressing Operational Risk and Control issues within the Global Consumer Business (GCB). CBORC fosters a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational and operational risks. This position will be part of the Global Consumer Bank Operations & Fraud Prevention CBORC organization.The Global Consumer Bank Operations & Fraud Prevention (GCB OFP) CBORC North America Monitoring Utility Manager will focus on efficient and effective execution of risk control monitoring across North America operational units.The Operational Risk Grp Manager leads and directs a team of professionals. Requires in-depth understanding of how effective risk control monitoring and risk mitigation contributes to achieving organizational objectives. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Identifies risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Works with colleagues in other areas of Risk Management, Finance, Compliance/Control and the Businesses to assure appropriate management of Operational Risk processes.
• Leverage available tools and processes to support process owners in the design and development of effective controls and monitoring methods, with a focus on automation and efficiency.
• Resolves transactional level escalations coming from the vendor or internal partners.
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory).
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance.
• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
  • 10+ years relevant experience
  • Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors.
  • Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
  • Ability to effectively communicate complex topics to a broad audience.
  • Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
  • Third Party Oversight/Vendor Oversight experience preferred.Education:
    • Bachelor's/University degree, Master's degree preferred and managerial experience
      • This role is eligible to sit at other US Citi Site Locations-Job Family Group:Risk Management-Job Family:Operational Risk-Time Type:Full time-Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Flower Mound , Operational Risk Group Manager, Executive , Flower Mound, Texas