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Operations Director

Company: Brightstar Corp
Location: Flower Mound
Posted on: February 25, 2021

Job Description:

This role will manage operations for two key channels: 1) OEM Wholesale including Apple Care Services (ACS) and Samsung Care Plus and 2) Insurance Company Operations including the AIG SaaS product. The position will also serve as the primary relationship managers for OEM wholesale partners (Apple and Samsung) and Insurance Company partners (AIG, Zurich, Fortegra etc) including regular partnership reviews and pipeline coordination. As of 2021, there are currently five partners within the scope of this role, but that number could grow over time.

The role will serve as the business owner for relevant deliveries in addition to managing ongoing operations post delivery. The role is also accountable to ensure reasonable pricing and profitability for the relavant P&Ls, reporting on and influencing both top line and bottom line metrics for these five partners.

Under moderate supervision, lead multiple, complex projects. Internal and External customers will rely on this role to be the lead voice and business owner for these partners.


--- Serve as business owner for deliveries related to OEM and Insurance Company partners (Partners).
--- Report on and influence top line and bottom line P&L metrics for Partners
--- Evaluate competitor offerings and pricing to set future strategy for these Partners
--- Develop roadmap of our commercial service and how it will evolve over time with covered product expansion, service network expansion, and geographic expansion.
--- Coordinate the Partner's support across internal and external support networks including client operations, IT and account management, legal, accounting and program design.
--- Negotiate contracts with the Partners.
--- Participate in commercial activities including RFPs, go to market planning, product overview presentations and client discussions.
--- Collaborate with partners by collecting and analyzing data to identify opportunities for process improvement and innovation for industry best practices.
--- Conduct regular and ad hoc analysis of program and industry performance and identify program enhancement opportunities.
--- Deliver recommendations to leadership, backed by financial models and implementation plans.
--- Analyze customer feedback to improve the overall customer experience across all touchpoints.
--- Proactively communicate product roadmap, market needs, implementation plans and challenges with impacted stakeholders, both external and internal. Auto req ID 14538BR City Flower Mound State Texas Country United States of America Job Family Group Operations Job Family Operations General Management Requirements/Skills --- Bachelor's degree and 5+ years of related business experience. Preferred to have direct experience managing partnerships, products and relationships
--- Experience working with wireless and wireless partners or insurance company underwriting partnerships. SaaS management is a plus
--- Experience in product management, project management and/or the implementation of IT strategies
--- Ability to analyze data and information and translate into a recommendation
--- Demonstrated track record of relevant achievement working within the insurance, repair, wireless or extended warranty industries
--- Extensive experience with Excel, Word, Outlook, PowerPoint, and ad hoc reporting software
--- Excellent interpersonal skills and a collaborative management style.
--- Exceptional communication skills
--- Ability to maintain focus on delivering value to the customer
--- Innate curiosity and an ability to question the status quo
--- Team player; ability to persuade a wide range of stakeholders
--- Ability to travel up to 25% as required Are you a Brightstar? At Brightstar, we handle every stage of a mobile device's lifecycle for our customers-from the moment it's manufactured to trade in and re-sale, and everything in between.

This industry moves fast. But so do we. What's innovative today might become outdated tomorrow, so we have to be able to see the big picture and sweat the small details. Doing that successfully takes trust, teamwork and a knack for making the complicated simple.

We're looking for creative, quick and relentless talent to join the team. Are you one of us?

Keywords: Brightstar Corp, Flower Mound , Operations Director, Executive , Flower Mound, Texas

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