Company: Brightstar Corp
Location: Flower Mound
Posted on: February 25, 2021
This role will manage operations for two key channels: 1) OEM
Wholesale including Apple Care Services (ACS) and Samsung Care Plus
and 2) Insurance Company Operations including the AIG SaaS product.
The position will also serve as the primary relationship managers
for OEM wholesale partners (Apple and Samsung) and Insurance
Company partners (AIG, Zurich, Fortegra etc) including regular
partnership reviews and pipeline coordination. As of 2021, there
are currently five partners within the scope of this role, but that
number could grow over time.
The role will serve as the business owner for relevant deliveries
in addition to managing ongoing operations post delivery. The role
is also accountable to ensure reasonable pricing and profitability
for the relavant P&Ls, reporting on and influencing both top
line and bottom line metrics for these five partners.
Under moderate supervision, lead multiple, complex projects.
Internal and External customers will rely on this role to be the
lead voice and business owner for these partners.
--- Serve as business owner for deliveries related to OEM and
Insurance Company partners (Partners).
--- Report on and influence top line and bottom line P&L
metrics for Partners
--- Evaluate competitor offerings and pricing to set future
strategy for these Partners
--- Develop roadmap of our commercial service and how it will
evolve over time with covered product expansion, service network
expansion, and geographic expansion.
--- Coordinate the Partner's support across internal and external
support networks including client operations, IT and account
management, legal, accounting and program design.
--- Negotiate contracts with the Partners.
--- Participate in commercial activities including RFPs, go to
market planning, product overview presentations and client
--- Collaborate with partners by collecting and analyzing data to
identify opportunities for process improvement and innovation for
industry best practices.
--- Conduct regular and ad hoc analysis of program and industry
performance and identify program enhancement opportunities.
--- Deliver recommendations to leadership, backed by financial
models and implementation plans.
--- Analyze customer feedback to improve the overall customer
experience across all touchpoints.
--- Proactively communicate product roadmap, market needs,
implementation plans and challenges with impacted stakeholders,
both external and internal. Auto req ID 14538BR City Flower Mound
State Texas Country United States of America Job Family Group
Operations Job Family Operations General Management
Requirements/Skills --- Bachelor's degree and 5+ years of related
business experience. Preferred to have direct experience managing
partnerships, products and relationships
--- Experience working with wireless and wireless partners or
insurance company underwriting partnerships. SaaS management is a
--- Experience in product management, project management and/or the
implementation of IT strategies
--- Ability to analyze data and information and translate into a
--- Demonstrated track record of relevant achievement working
within the insurance, repair, wireless or extended warranty
--- Extensive experience with Excel, Word, Outlook, PowerPoint, and
ad hoc reporting software
--- Excellent interpersonal skills and a collaborative management
--- Exceptional communication skills
--- Ability to maintain focus on delivering value to the
--- Innate curiosity and an ability to question the status quo
--- Team player; ability to persuade a wide range of
--- Ability to travel up to 25% as required Are you a Brightstar?
At Brightstar, we handle every stage of a mobile device's lifecycle
for our customers-from the moment it's manufactured to trade in and
re-sale, and everything in between.
This industry moves fast. But so do we. What's innovative today
might become outdated tomorrow, so we have to be able to see the
big picture and sweat the small details. Doing that successfully
takes trust, teamwork and a knack for making the complicated
We're looking for creative, quick and relentless talent to join the
team. Are you one of us?
Keywords: Brightstar Corp, Flower Mound , Operations Director, Executive , Flower Mound, Texas
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