Bilingual Customer Service Rep

Company: CornerStone Staffing
Location: Dallas
Posted on: June 27, 2025

Job Description:

Are you a compassionate Bilingual Customer Service Representative ready to support Women, Infants, and Children (WIC)? Apply Now to start a rewarding career! Location : Dallas, TX Compensation & Schedule Pay rate: $17.82/hour Shift: Monday-Friday, 7:30 AM to 4:30 PM with 1-hour lunch break • W2, Full-time ROLE IMPACT The Customer Service Representative supports the Women, Infants, and Children (WIC) program by providing essential front-line administrative and client support. This role plays a vital part in determining eligibility, managing sensitive health data, and ensuring smooth program operations to aid underserved families across the community. KEY RESPONSIBILITIES • Interview and assess WIC applicants to determine income and residency eligibility; collect and verify ID and immunization status • Complete data entry using Texas WIN and XP software; issue EBT food instruments and track inventory • Record medical data including blood samples, heights, and weights for adults, infants, and children • Provide courteous check-in and appointment scheduling; deliver clear information on available services • Maintain accurate records, respond to calls, file and purge documentation, and support general WIC office operations • Screen immunization records and refer participants to health and social services as needed MINIMUM QUALIFICATIONS • 2 years in healthcare, education, or community/social services • Bilingual In English and Spanish • Strong written and verbal communication skills • Demonstrated ability to manage confidential information and maintain organized records • Must complete WIC nutrition modules during probationary period. Bilingual communication (Spanish/English) required CORE TOOLS & SYSTEMS • Texas WIN • XP software • Electronic Benefits Transfer (EBT) • General office equipment (scanners, copiers, multiline phones) PREFERRED SKILLS • Familiarity with WIC program standards and procedures • Prior experience with immunization screening or public health outreach By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy Addison123

Keywords: CornerStone Staffing, Flower Mound , Bilingual Customer Service Rep, Customer Service & Call Center , Dallas, Texas