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Senior Billing Representative - Irving, TX

Company: UnitedHealth Group
Location: Flower Mound
Posted on: March 18, 2023

Job Description:

If you are located within commutable distance to Irving, TX, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Billing Representative positions will continue to be responsible for supporting back-end operations for THPG through outbound calls, adjustments, and submitting claims intended to process bankruptcy, deceased, financial hardship, recondo, attorney billing requests and as a backup for customer service to drive revenue cycle best practice, and self pay AR within 48 hours turnaround time. Risk associated with not extending the replacement position impacts our agreed upon self pay revenue goal between the client and O360. Noncompliance with the state laws of Texas to process these responsibilities will result in penalties in accordance by the law. This role works minimum of 50 accounts a day.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Our office is located at 909 Hidden Ridge, Irving, TX. Employees will be required to work 1 day onsite and some days from home.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years of medical billing and healthcare bankruptcy experience
  • 1+ years of experience with attorney medical billing requests
  • Experience with EPIC
  • Experience with Microsoft Outlook (email and calendar management) and Excel (create spreadsheets, v-lookups, pivot tables)
  • Ability to work in office once per week at 909 Hidden Ridge, Irving, TX 75038
  • Ability to work full-time, Monday - Friday between 8:00am - 5:00pm CST including the flexibility to work occasional overtime given the business need
    Preferred Qualifications:
    • Customer service experience
      Telecommuting Requirements:
      • Reside within commutable distance to Irving, TX
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
        Soft Skills:
        • Strong communication skills
        • A coachable mindset focused on professional development and able to implement constructive feedback and coaching.
        • Ability to be flexible and work in a constantly changing environment
          Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. SM

          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Flower Mound , Senior Billing Representative - Irving, TX, Accounting, Auditing , Flower Mound, Texas

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