Manager, Centralized Collections

Company: Regional Finance
Location: Flower Mound
Posted on: August 4, 2022

Job Description:

Regional Finance is continuously expanding as we currently have 350 locations across 15 states with future plans to become a national brand. For over 30 years, our team members have been passionate about supporting customers through life's financial challenges. They take pleasure in finding solutions and lending a helping hand, both to customers and our communities. Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays.The Manager, Centralized Collections will be responsible for managing a large team of 60+ agents along with 5 supervisors. The incumbent will be responsible for all central collections policy, procedures, call and collect effort across multiple sites Duties and Responsibilities Monitor departmental metrics to ensure performance standards are met Perform staff coaching to maintain agent effectiveness and improve delinquencies Recommend and implement process improvements when needed Conduct account audits and communicate results to team members Facilitate escalation resolutions with Regional customers and team members Proactive address and resolve team member issues immediately Create and manage scheduling to ensure proper coverage Other duties as assigned by leadership Minimum Qualifications 6+ years industry experience in collections and customer service 4+ years in progressive management roles and responsibilities Strong leadership skills Advanced analytical and problem-solving skills with the ability to fully utilize tools to compile and analyze data Results driven professional who can organize, prioritize plan and multi-task work activities Ability to lead, direct, train and manage team Excellent communication and customer service skills with the ability to work effectively with all levels across the organization Strong attention to detail Ability to set and monitor individual goals as well as motivate employees. Demonstrated ability to organize self and others Commitment to professional growth and development Must pass pre-employment screening Preferred Qualifications Previous experience in consumer finance industry#LI-LC1" /> ( "@context": "http://schema.org/", "@type": "JobPosting", "title": "Manager, Centralized Collections", "description": "

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Regional Finance is continuously expanding as we currently have 350 locations across 15 states with future plans to become a national brand. For over 30 years, our team members have been passionate about supporting customers through life's financial challenges. They take pleasure in finding solutions and lending a helping hand, both to customers and our communities. Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays.

The Manager, Centralized Collections will be responsible for managing a large team of 60+ agents along with 5 supervisors. The incumbent will be responsible for all central collections policy, procedures, call and collect effort across multiple sites

Duties and Responsibilities

* Monitor departmental metrics to ensure performance standards are met
* Perform staff coaching to maintain agent effectiveness and improve delinquencies
* Recommend and implement process improvements when needed
* Conduct account audits and communicate results to team members
* Facilitate escalation resolutions with Regional customers and team members
* Proactive address and resolve team member issues immediately
* Create and manage scheduling to ensure proper coverage
* Other duties as assigned by leadership

Minimum Qualifications

* 6+ years industry experience in collections and customer service
* 4+ years in progressive management roles and responsibilities
* Strong leadership skills
* Advanced analytical and problem-solving skills with the ability to fully utilize tools to compile and analyze data
* Results driven professional who can organize, prioritize plan and multi-task work activities
* Ability to lead, direct, train and manage team
* Excellent communication and customer service skills with the ability to work effectively with all levels across the organization
* Strong attention to detail
* Ability to set and monitor individual goals as well as motivate employees.
* Demonstrated ability to organize self and others
* Commitment to professional growth and development
* Must pass pre-employment screening

Preferred Qualifications

* Previous experience in consumer finance industry

#LI-LC1

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Keywords: Regional Finance, Flower Mound , Manager, Centralized Collections, Accounting, Auditing , Flower Mound, Texas